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Questions
Additional resources: the HostRocket Community forums
While our web based trouble ticket system is the best way to get help directly from the HostRocket support team we also maintain user forums...
Creating secure passwords
While we take security seriously here at HostRocket, do everything in our power to prevent unauthorized access to our customer\'s accounts a...
Do I have to use www. in my web address (URL)?
No, you and your visitors can access your main page and all pages on your account either with or without the \"www-dot\" prefix. On our se...
How can I get my account setup on your Free SSL certificate?
To get your account setup for free SSL access, you just need to send in a ticket requesting that your account be setup to use our shared SSL...
How do I contact the HostRocket support team if I need help?
Members of the HostRocket support team are on duty 24/7 to assist you with any problems you may have with your hosting account. Our primary ...
How do I create my web site?
As far as creating your web site there are many web authoring programs and WYSIWYG (What You See Is What You Get) HTML editors available for...
How do I upload the files which make up my website?
To upload the files which make up your web site to your HostRocket account you will need to use one of the following: - An FTP program (ex:...
How do I view email sent to a new account I just set up?
Prior to your setting up any actual email accounts by default all @yourdomain.com email will be routed to the postmaster@yourdomain.com emai...
I uploaded an Index.htm file to my account but it doesn't show up as the index. What's wrong?
The problem here is one of cAsE sEnSiTiViTy. UNIX is fussy about the use of UPPER/lower case and will recognize Index.htm and index.htm as r...
Index file naming conventions
By default our servers will look for (in order) a file by the name of index.html, index.cgi, index.php, index.htm, default.htm or home.htm i...
Web Site 101 - Creating and uploading your very first test page
You have just opened a web hosting account here at HostRocket. This is your first web hosting account and you know little to nothing about c...
Where should I upload the files which make up my web site?
The public_html folder is your root web accessable directory so all files which you wish to have viewable via a web browser must be stored w...



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