Web Hosting

Questions
30 Day Money Back Guarantee
If you are unhappy with your hosting account with us for any reason or just wish to close the account at anytime during the first 30 days, y...
99.5% Uptime Guarantee
If you feel that your site was not up the guaranteed 99.5% during a given month, submit a trouble ticket stating your situation and we will ...
Are there any hidden fees?
There are no hidden fees with HostRocket. All possible fees are listed on our hosting plans page, and the only ones that exist other than ou...
Can I pay using a debit card?
\"i have recently purchased a site which was being hosted by yourselves, i need to update the billing information but i have no credit card,...
Can I Pay Via Check?
HostRocket now accepts check orders for annual or 2 year contracts. To place a check order, Send in a check for the amount of the hosting pa...
Cancelling Your Account
To cancel your account, you need to send in a ticket requesting the account to be cancelled. Be sure that you have all of your files and dat...
Changing Credit Card and Billing Details
To change the credit card used to pay for your hosting or to update your billing details go to http://www.hostrocket.com/support.html and lo...
Do I have to pay monthly or can I prepay for longer terms?
\"Can I sign up for the 1 year or 2 year plan and prepay for the whole year(s) and not have to worry about the monthly billing? Is it also p...
Does HostRocket accept PayPal?
Sorry, no, HostRocket does not accept payments through PayPal....
Does HostRocket have a reseller plan?
Yes, if you wish to act as a reseller our HostRocket reseller program will allow you to pass along the same great service that you yourself ...
How do I order more bandwidth?
You can order extra bandwidth by sending in a ticket to our support team. Bandwidth prices start at $4/gb and drop depending on quantity. If...
How do I order more storage space?
You can add additional storage space to your account at any time by sending in a trouble ticket to our support team.  Extra disk s...
How do I renew my account?
All hosting accounts are renewed automatically on the anniversary date of your account, unless you cancel your account ahead of time. exampl...
How do I update my billing information?
To update your billing information, you need to login at: http://www.rocketsupport.com  Once there click on the Click Here To Login ...
How do I upgrade my account?
Almost any upgrade to your account can be made instantly by our support team. When requesting an upgrade, please submit a ticket stating wha...
Incorrect Billing
If you believe you were incorrectly billed, please submit a ticket to us explaining what you think is wrong with your bill and we will expla...
Instant Setup Fee
There is a $29.95 instant setup fee on all new accounts with HostRocket.   Once you have an account with us, you are eligible t...
What is HostRocket's cancellation policy?
\"If I cancel my account with more than 1 year left on a 2 year agreement, will I get refunded for the rest of the agreement, or will that b...
Why Was I Billed X Dollars?
The HostRocket Billing Schedule is detailed out at:http://www.hostrocket.com/webhosting.htmlThe heavily discounted long term contracts are b...



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