If you are unhappy with your hosting account with us for any reason, or just wish to close the...99.5% Uptime Guarantee
If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a...Are there any hidden fees?
There are no hidden fees with HostRocket. Fees are listed on our hosting plans page, and the only...Can I Pay Via Check?
Yes, however, we do ask that you please submit a support ticket ahead of time, so that we know to...Cancelling Your Account
As per our terms of service, cancellation requests must be submitted through the client area or...Does HostRocket accept PayPal?
No, HostRocket does not accept PayPal.Does HostRocket have a reseller plan?
While we no longer offer shared-hosting reseller accounts, we do have a reseller VPS hosting...How do I renew my account?
All hosting accounts are renewed automatically on the anniversary date of your account, unless...How do I update my billing information?
To update your billing information, you would login to your client...Incorrect Billing
If you believe you were incorrectly billed, please submit a ticket to us explaining what you...Why Was I Billed X Dollars?
The HostRocket webhosting pricing is detailed out at:http://www.hostrocket.com/webhosting.htmlThe...