If you are unhappy with your hosting account with us for any reason, or just wish to close the account at anytime during the first 30 days, you are entitled to a refund of all hosting fees paid, less any setup fees or domain registration payments. Be sure to include the support pin on the top left of your client area as verification when closing your account and requesting a refund for confirmation.
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Incorrect Billing
If you believe you were incorrectly billed, please submit a ticket to us explaining what you...
99.5% Uptime Guarantee
If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a...
Are there any hidden fees?
There are no hidden fees with HostRocket. Fees are listed on our hosting plans page, and the only...
Why Was I Billed X Dollars?
The HostRocket webhosting pricing is detailed out at:http://www.hostrocket.com/webhosting.htmlThe...
How do I update my billing information?
To update your billing information, you would login to your client...
