If you are unhappy with your hosting account with us for any reason, or just wish to close the account at anytime during the first 30 days, you are entitled to a refund of all hosting fees paid, less any setup fees or domain registration payments. Be sure to include the support pin on the top left of your client area as verification when closing your account and requesting a refund for confirmation.
- 15 Utilisateurs l'ont trouvée utile
Articles connexes
99.5% Uptime Guarantee
If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a...
How do I renew my account?
All hosting accounts are renewed automatically on the anniversary date of your account, unless...
Are there any hidden fees?
There are no hidden fees with HostRocket. Fees are listed on our hosting plans page, and the only...
Cancelling Your Account
As per our terms of service, cancellation requests must be submitted through the client area or...
Incorrect Billing
If you believe you were incorrectly billed, please submit a ticket to us explaining what you...
