99.5% Uptime Guarantee

If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.

Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]

 

  • 0 Users Found This Useful
這篇文章有幫助嗎?

相關文章

30 Day Money Back Guarantee

If you are unhappy with your hosting account with us for any reason, or just wish to close the...

How do I update my billing information?

To update your billing information, you would login to your client...

Does HostRocket have a reseller plan?

While we no longer offer shared-hosting reseller accounts, we do have a reseller VPS hosting...

Incorrect Billing

If you believe you were incorrectly billed, please submit a ticket to us explaining what you...

How do I renew my account?

All hosting accounts are renewed automatically on the anniversary date of your account, unless...