If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.
Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]
While we no longer offer shared-hosting reseller accounts, we do have a reseller VPS hosting...
To update your billing information, you would login to your client...
As per our terms of service, cancellation requests must be submitted through the client area or...
All hosting accounts are renewed automatically on the anniversary date of your account, unless...
If you believe you were incorrectly billed, please submit a ticket to us explaining what you...
