If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.
Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]
Yes, however, we do ask that you please submit a support ticket ahead of time, so that we know to...
As per our terms of service, cancellation requests must be submitted through the client area or...
If you are unhappy with your hosting account with us for any reason, or just wish to close the...
To update your billing information, you would login to your client...
All hosting accounts are renewed automatically on the anniversary date of your account, unless...
