99.5% Uptime Guarantee

If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.

Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]

 

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Incorrect Billing

If you believe you were incorrectly billed, please submit a ticket to us explaining what you...

Does HostRocket have a reseller plan?

While we no longer offer shared-hosting reseller accounts, we do have a reseller VPS hosting...

30 Day Money Back Guarantee

If you are unhappy with your hosting account with us for any reason, or just wish to close the...

Cancelling Your Account

As per our terms of service, cancellation requests must be submitted through the client area or...

How do I renew my account?

All hosting accounts are renewed automatically on the anniversary date of your account, unless...