99.5% Uptime Guarantee

If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.

Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]

 

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Cancelling Your Account

As per our terms of service, cancellation requests must be submitted through the client area or...

Incorrect Billing

If you believe you were incorrectly billed, please submit a ticket to us explaining what you...

Can I Pay Via Check?

Yes, however, we do ask that you please submit a support ticket ahead of time, so that we know to...

Why Was I Billed X Dollars?

The HostRocket webhosting pricing is detailed out at:http://www.hostrocket.com/webhosting.htmlThe...

Does HostRocket accept PayPal?

No, HostRocket does not accept PayPal.