If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.
Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]
All hosting accounts are renewed automatically on the anniversary date of your account, unless...
There are no hidden fees with HostRocket. Fees are listed on our hosting plans page, and the only...
As per our terms of service, cancellation requests must be submitted through the client area or...
If you are unhappy with your hosting account with us for any reason, or just wish to close the...
If you believe you were incorrectly billed, please submit a ticket to us explaining what you...
