99.5% Uptime Guarantee

If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.

Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]

 

Esta resposta lhe foi útil?

 Imprimir este Artigo

Veja também

Are there any hidden fees?

There are no hidden fees with HostRocket. Fees are listed on our hosting plans page, and the only...

Incorrect Billing

If you believe you were incorrectly billed, please submit a ticket to us explaining what you...

Does HostRocket accept PayPal?

No, HostRocket does not accept PayPal.

Can I Pay Via Check?

Yes, however, we do ask that you please submit a support ticket ahead of time, so that we know to...

How do I update my billing information?

To update your billing information, you would login to your client...