If you feel that your site was not up the guaranteed 99.5% during a given month, please submit a trouble ticket stating your situation and we will review this with you, and credit your account accordingly.
Further information regarding the Uptime Guarantee can be found on our terms of service located here: https://tos.hostrocket.com/ [Section 7]
To update your billing information, you would login to your client...
As per our terms of service, cancellation requests must be submitted through the client area or...
Yes, however, we do ask that you please submit a support ticket ahead of time, so that we know to...
There are no hidden fees with HostRocket. Fees are listed on our hosting plans page, and the only...
All hosting accounts are renewed automatically on the anniversary date of your account, unless...
