Shared Hosting Scope of Support
Web Hosting
-Purchasing and renewal of shared hosting services
-Explanation of shared hosting plan terms and benefits
-Associating new and existing domain names with your shared hosting account
-Assistance regarding IP address firewall blocks
-Assistance with password resets
-Assistance with logging into our control panels
-Assistance with use of our control panels
-Assistance with uploading files via FTP/SFTP
-Assistance with uploading files to a shared hosting account
-Installation of third party apps through Softaculous
-Assistance with creating backups of website files, databases and entire cPanel accounts
-Assistance with restoration of backups
-Assistance with migration from another cPanel based webhost
-Purchasing and installation of SSL certificates
-Guidance for reviewing website metrics provided in control panel
-Investigating server-side website issues
-Investigating website performance issues
Domain Registration/Management
-Registration and renewal of the following domain TLD’s: .com,.org,.net,.info,.biz,.us,.tv
-Associating domains with active hosting packages
-Using the domain management services provided in our client area
-Updating contact information for a domain name
-Creating DNS zones for a domain name
-Editing of DNS zones for a domain name
-Creation of Email Accounts
-Configuration of email DNS records to work with an active domain name
-Use of web based email programs
-Configuration of popular email client software to connect to email services hosted here (MacMail, Outlook, Thunderbird, Windows Live Mail, Mail.app for iphone, Email for Android) on your personal computer or mobile device
-Creating Forwarders
-Creating auto-responses
-Creating and managing email filters/whitelists/blacklists
-Creating Mailing Lists
-Use of email based options in control panel
Useful Links:
cPanel Documentation: https://documentation.cpanel.net/
Support Knowledgebase: https://support.hostrocket.com/knowledgebase.php
