How do I access my account if I no longer use the email address on file or email address belongs to someone else?

As per our terms of service, all customers are responsible for ensuring that their contact information on file with us is up-to-date and valid at all times. In order to make changes to the information stored on file, HostRocket can accept verification in the following forms:

  • The 5 digit support pin toward the top left of your client area at: https://support.hostrocket.com/clientarea.php
  • A verification code that can be emailed to the primary account contact email address upon request.
  • If two-factor authentication is enabled on your account, a verification code can be sent to you via text message (please note, we are unable to send SMS/text messages to a phone number which has been added as a contact number but has not authorized the receipt of SMS messages by additionally registering it an SMS number -- see here).

If none of the above verification options are possible, and you are unable to access your account because you no longer have access to the email address used for login or the address on file belongs to another person, you would need to review section 1, 'Access Policy' of our Account Access and Ownership Policy for information on how to recover access to the account.

這篇文章有幫助嗎?

 列印本文

Also Read

What should I do if there is a dispute about the ownership of the account?

Disputes over the ownership of accounts may sometimes arise between or among multiple persons,...

How do I transfer ownership of my account to another party?

If all products, services, domain registrations, etc. are to be transferred from one party to...

How do I transfer ownership of my account to another party?

If all products, services, domain registrations, etc. are to be transferred from one party to...

Why have I been blocked on the server?

While there are other situations (for example too many connections) under which an IP may be...

Can I change my main domain name?

If you would like to change the domain associated with the hosting package that is possible but...