If you are having trouble sending email from within an email client such as Outlook, MacMail, etc, please verify:
- The full email address and password are entered in the outgoing settings
- The Outgoing Server hostname is entered correctly
- The Outgoing Server port is '587' if SSL is disabled, or '465' if SSL is enabled
- SMTP Authentication is enabled
- The mail program has been restarted after any setting changes have been made
If your email is hosted on one of our mailservers (as opposed to mail handled on-server, as is the case with the reseller or greek-named servers), you can locate your email settings by entering your domain here:
http://www.hostrocket.com/mailsetup.php
If you get a result that looks like: "Domain example.com not valid or not currently hosted by this mail system" then your account is either on a reseller or greek server, or your email is not currently hosted with us.
Please refer to the following for instructions specific to your mail client:
For Outlook:
- Select Tools > Account Settings > select the account you are using under the Mail tab and click 'Change'
- Click 'More Settings' > select the Outgoing server tab
- Select 'My outgoing server requires authentication' and 'use same settings as incoming server'
- Select the Advanced tab > Outgoing Server (SMTP) port is '587' if SSL is disabled, or '465' if SSL is enabled
For Mac Mail:
- From the Mail toolbar, select Mail > Preferences > Account Information
- Select 'Edit SMTP Server List' from the Outgoing Server dropdown
- On the Advanced tab, disable 'Automatically detect and maintain account settings'
- Outgoing Server (SMTP) port is '587' if SSL is disabled, or '465' if SSL is enabled
- Authentication should be set to 'Password'
- Username should be your full email address
- Password should be your email address' password
For iPhone/iPad:
- Open the Settings App > Tap on Mail, Contacts, and Calendars > Tap on your email account
- Tap on Account Info > Tap on Outgoing Mail Server > Tap on the primary mail server
- Host Name should be your email server
- User Name should be the full email address
- Password should be your email address’ password
- Authentication should be set to 'Password'
- Server port is '587' if SSL is disabled, or '465' if SSL is enabled
