Why have I been blocked on the server?

While there are other situations (for example too many connections) under which an IP may be temporarily blocked potentially leading to a permanent block, the typical reasons for a user's ip becoming blocked by the Login Failure Daemon (LFD) are:

- 5 FTP login failures over a one hour period
- 5 SSH login failures over a one hour period
- 5 POP3 login failures over a one hour period
- 5 IMAP login failures over a one hour period
- 5 SMTP login failures over a one hour period
- 5 CPANEL login failures over a one hour period
- 15 HTPASSWD login failures over a one hour period

Should a user's IP become blocked they will be unable to access anything on the server, and they will receive a 'connection blocked' error identifying the problem. If you contact us with their IP address we can lift the ban by sending this to [email protected]

  • 7 Users Found This Useful
Was this answer helpful?

Related Articles

How do I change My PHP version and settings?

All of our shared servers have options to change the PHP version for individual...

Dedicated Server Troubleshooting

Overview Please note that Hostrocket may be limited in our ability to directly assist with...

Trouble Tickets

Support tickets can be submitted at the following...

How Do I Get a Backup of My Website?

HostRocket makes no claim to have any backups of your website. You can take a full cPanel...

How do I access my account if I no longer use the email address on file or email address belongs to someone else?

As per our terms of service, all customers are responsible for ensuring that their contact...