Shared Hosting Scope of Support

Web Hosting

-Purchasing and renewal of shared hosting services

-Explanation of shared hosting plan terms and benefits

-Associating new and existing domain names with your shared hosting account

-Assistance regarding IP address firewall blocks

-Assistance with password resets

-Assistance with logging into our control panels

-Assistance with use of our control panels

-Assistance with uploading files via FTP/SFTP

-Assistance with uploading files to a shared hosting account

-Installation of third party apps through Softaculous

-Assistance with creating backups of website files, databases and entire cPanel accounts

-Assistance with restoration of backups

-Assistance with migration from another cPanel based webhost

-Purchasing and installation of SSL certificates

-Guidance for reviewing website metrics provided in control panel

-Investigating server-side website issues

-Investigating website performance issues

 

Domain Registration/Management

-Registration and renewal of the following domain TLD’s: .com,.org,.net,.info,.biz,.us,.tv

-Associating domains with active hosting packages

-Using the domain management services provided in our client area

-Updating contact information for a domain name

-Creating DNS zones for a domain name

-Editing of DNS zones for a domain name

 

Email

-Creation of Email Accounts

-Configuration of email DNS records to work with an active domain name

-Use of web based email programs

-Configuration of popular email client software to connect to email services hosted here (MacMail, Outlook, Thunderbird, Windows Live Mail, Mail.app for iphone, Email for Android) on your personal computer or mobile device

-Creating Forwarders

-Creating auto-responses

-Creating and managing email filters/whitelists/blacklists

-Creating Mailing Lists

-Use of email based options in control panel

  

Useful Links:

cPanel Documentation: https://documentation.cpanel.net/

Support Knowledgebase: https://support.hostrocket.com/knowledgebase.php

Byla tato odpověď nápomocná?

 Tisknout tento článek

Také čtěte

Can email account users change their own passwords?

Yes. Users can change their passwords by logging into webmail. Before selecting a webmail...

What should I do if there is a dispute about the ownership of the account?

Disputes over the ownership of accounts may sometimes arise between or among multiple persons,...

Why have I been blocked on the server?

While there are other situations (for example too many connections) under which an IP may be...

Creating Secure Passwords

While we take security seriously here at HostRocket, and do everything in our power to prevent...

Can I change my main domain name?

If you would like to change the domain associated with the hosting package that is possible but...