Why is someone is receiving a rejection / bounceback when sending email to me?

There are a wide variety of reasons why a sender might receive a rejection notice when sending an email. While the information may be rather technical, ultimately the reason for the rejection should be contained in the bounceback message, so it's important to have the full error message availible for troubleshooting.

While we’re certainly glad to review the message and advise the best course of action, email bouncebacks are almost always sending-side issues that would likely need to be resolved by the sender’s email administrators, so it’s best to have the sender bring the message to their email administrators for resolution sooner rather than later.

If the message is regarding a sender’s IP address being listed in an RBL / blacklist, their email administrators would need to address that blacklisting, or you can request that RBL checks be disabled for all mail sent to your domain. Please refer to the following article for more information on RBL checks:

What is a Real-Time Blacklist (RBL)?


  • 4 Bu dökümanı faydalı bulan kullanıcılar:
Bu cevap yeterince yardımcı oldu mu?

İlgili diğer dökümanlar

SMTP Authentication / Trouble Sending Email

If you are having trouble sending email from within an email client such as Outlook, MacMail,...

How do I access my email account using Webmail?

You can access your email account directly from Webmail. If you're not the administrator of the...

What is a Real-Time Blacklist (RBL)?

An RBL is a third-party listing of IP addresses which have been reported or detected to have...

What are my email settings?

If you are not the administrator of your hosting account: You can locate your email settings...

How to Create Account Level/Global Email Filter in cPanel to Fight Spam?

It's hard to completely stop spam e-mail but you can filter it, discard it, deliver it to...