How do I verify my account?

To verify any changes to the account, the following will be accepted:

  • The 5 digit support pin toward the top left of your client area at: https://support.hostrocket.com/clientarea.php
  • A verification code that can be emailed to the primary account contact email address upon request.
  • If two-factor authentication is enabled on your account, a verification code can be sent to you via text message.**

Please note that the support pin and verification codes are temporary and meant for one-time use only.

** We are unable to send SMS/text messages to a phone number which has been added as a contact number but has not authorized the receipt of SMS messages by additionally registering it an SMS number. In order for this method of verification to be availible, the phone number must be added to the 'SMS Number' section of your contact information, which is a seperate field from 'Phone Number'.

  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

How do I reset my cPanel password?

If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your...

Can I have more than one domain with my account?

Yes. With all HostRocket accounts you can have an unlimited number of domain names associated...

I uploaded an Index.htm file to my account but it doesn't show up as the index. What's wrong?

The problem here is one of cAsE sEnSiTiViTy. UNIX is fussy about the use of UPPER/lower case and...

How do I change My PHP version and settings?

All of our shared servers have options to change the PHP version for individual...

How do I contact the HostRocket support team if I need help?

Members of the HostRocket support team are on duty 24/7 to assist you with any problems you may...