How do I verify my account?

To verify any changes to the account, the following will be accepted:

  • The 5 digit support pin toward the top left of your client area at: https://support.hostrocket.com/clientarea.php
  • A verification code that can be emailed to the primary account contact email address upon request.
  • If two-factor authentication is enabled on your account, a verification code can be sent to you via text message.**

Please note that the support pin and verification codes are temporary and meant for one-time use only.

** We are unable to send SMS/text messages to a phone number which has been added as a contact number but has not authorized the receipt of SMS messages by additionally registering it an SMS number. In order for this method of verification to be availible, the phone number must be added to the 'SMS Number' section of your contact information, which is a seperate field from 'Phone Number'.

  • 179 utilizatori au considerat informaţia utilă
Răspunsul a fost util?

Articole similare

Trouble Tickets

Support tickets can be submitted at the following...

How do I recover a forgotten client area password?

You can access your client area at the following link:...

I uploaded an Index.htm file to my account but it doesn't show up as the index. What's wrong?

The problem here is one of cAsE sEnSiTiViTy. UNIX is fussy about the use of UPPER/lower case and...

How do I access my account if I no longer use the email address on file or email address belongs to someone else?

As per our terms of service, all customers are responsible for ensuring that their contact...

What should I do if there is a dispute about the ownership of the account?

Disputes over the ownership of accounts may sometimes arise between or among multiple persons,...