How do I access my account if I no longer use the email address on file or email address belongs to someone else?

As per our terms of service, all customers are responsible for ensuring that their contact information on file with us is up-to-date and valid at all times. In order to make changes to the information stored on file, HostRocket can accept verification in the following forms:

  • The 5 digit support pin toward the top left of your client area at: https://support.hostrocket.com/clientarea.php
  • A verification code that can be emailed to the primary account contact email address upon request.
  • If two-factor authentication is enabled on your account, a verification code can be sent to you via text message (please note, we are unable to send SMS/text messages to a phone number which has been added as a contact number but has not authorized the receipt of SMS messages by additionally registering it an SMS number -- see here).

If none of the above verification options are possible, and you are unable to access your account because you no longer have access to the email address used for login or the address on file belongs to another person, you would need to review section 1, 'Access Policy' of our Account Access and Ownership Policy for information on how to recover access to the account.

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