Trouble Tickets

Support tickets can be submitted at the following url:

https://support.hostrocket.com/submitticket.php


Alternatively, you can send emails directly to [email protected]. Please be sure you recieve an auto-response from the billing system with your ticket number.

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General Web Security Resources

Our shared servers employ an extensive set of security modules to protect accounts from...

Unable to access WHM, receiving HTTP error 401.

WHM access has been locked down by IP for security purposes.You can whitelist your IP for WHM by...

How do I recover a forgotten client area password?

You can access your client area at the following link:...

How do I verify my account?

To verify any changes to the account, the following will be accepted: The 5 digit support pin...

Can email account users change their own passwords?

Yes. Users can change their passwords by logging into webmail. Before selecting a webmail...