Knowledgebase

 Can I change my main domain name?

If you would like to change the domain associated with the hosting package that is possible but...

 Can I have more than one domain with my account?

Yes. With all HostRocket accounts you can have an unlimited number of domain names associated...

 Creating Secure Passwords

While we take security seriously here at HostRocket, and do everything in our power to prevent...

 Dedicated Server Troubleshooting

Overview Please note that Hostrocket may be limited in our ability to directly assist with...

 How do I access my account if I no longer use the email address on file or email address belongs to someone else?

As per our terms of service, all customers are responsible for ensuring that their contact...

 How do I change My PHP version and settings?

All of our shared servers have options to change the PHP version for individual...

 How Do I Get a Backup of My Website?

HostRocket makes no claim to have any backups of your website. You can take a full cPanel...

 How do I recover a forgotten client area password?

You can access your client area at the following link:...

 How do I reset my control panel password?

If you need to reset your cPanel, and/or your DirectAdmin password, this can be done in your...

 How do I transfer ownership of my account to another party?

If all products, services, domain registrations, etc. are to be transferred from one party to...

 How do I verify my account?

To verify any changes to the account, the following will be accepted: The 5 digit support pin...

 How to run a Traceroute on macOS

To run a traceroute from your macOS machine, please follow the instructions below.Navigate to Go...

 How to run a Traceroute on Windows

To run a traceroute from your Windows machine, please follow the instructions below. Open the...

 Joomla Resources

Getting StartedJoomla Documentation - Main PageJoomla Documentation - Getting Started with...

 Shared Hosting Scope of Support

Web Hosting -Purchasing and renewal of shared hosting services -Explanation of shared hosting...

 Trouble Tickets

Support tickets can be submitted at the following...

 Unable to access WHM, receiving HTTP error 401.

WHM access has been locked down by IP for security purposes.You can whitelist your IP for WHM by...

 Using PHP 5.3 or Prior

While our shared servers do allow for the selection of multiple PHP versions, we highly recommend...

 What should I do if there is a dispute about the ownership of the account?

Disputes over the ownership of accounts may sometimes arise between or among multiple persons,...

 Why have I been blocked on the server?

While there are other situations (for example too many connections) under which an IP may be...

 General Web Security Resources

Our shared servers employ an extensive set of security modules to protect accounts from...