Articles

 Can email account users change their own passwords?

Yes. Users can change their passwords by logging into webmail. Before selecting a webmail...

 Can HostRocket customers operate mailing lists?

Yes. Mailing list software can be employed on the webserver so long as the mailings are...

 Can I host my email elsewhere?

Yes.To use a third-party email service provider, you will need to make a modification to the MX...

 Creating Email Accounts

When a new account is initially created, the only email account will be the default account. For...

 How can I access my webmail?

To access your webmail, you'll need to go to the following...

 How do I synchronize my IMAP folders?

To synchronize the IMAP folders, you will need to set your email program's 'IMAP Path Prefix' or...

 How is Inbound Email Filtered?

Server-LevelThe first level of filtering on inbound mail is server-level; this goes through basic...

 MailScanner Spam Configuration

MailScanner by default will not delete, filter or forward SPAM out of ones inbox. All SPAM is...

 Options for handling undeliverable (catchall) email

By default all otherwise undeliverable incoming email addressed to non-existant @yourdomain email...

 Should I use IMAP or POP?

Ultimately the choice between using IMAP or POP connections in your mail client would be a matter...

 SMTP Authentication / Trouble Sending Email

If you are having trouble sending email from within an email client such as Outlook, MacMail,...

 Sync Sent Messages

Assuming you are using IMAP, you can Sync Sent Messages by following these instructions per...

 What are auto responders and how do I create them?

An "auto responder" is an automated response to the sender. Creating an Auto Responder: Login...

 What are forwarders and how do I create them?

As the name would indicate, a "forward" will copy a message sent to one address to one or more...

 What is a FCrDNS check?

A forward-confirmed reverse DNS check...

 What is a Real-Time Blacklist (RBL)?

An RBL is a third-party listing of IP addresses which have been reported or detected to have...

 What is the catchall account?

The "catchall" email account is where all incoming email sent to your domain which isn't...

 What is the maximum size of email attachments?

While our email system currently supports a maximum message size of 50MB, this doesn't...

 Why is someone is receiving a rejection / bounceback when sending email to me?

There are a wide variety of reasons why a sender might receive a rejection notice when sending an...